Summary of report content
Healthwatch Brighton & Hove report on the feedback gathered from residents of their city during lockdown 2 in November 2020. They received views from 34 people.
Twelve people fed back about GP services. Just under half was positive feedback. The negative feedback was largely about difficulties getting an appointment, due to problems getting through on the phone.
Seven people fed back about hospital outpatient appointments and in-patient care. Of these, three were about waiting times and miscommunication. Two pieces of feedback were about social distancing – one positive and one negative.
Two people fed back about Accident and Emergency – one about a positive experience and the other about a negative experience.
The report also covers feedback about dentistry, care homes and pharmacies. There were also six enquiries about the Covid-19 vaccine, mainly about the priority for receiving it and how they would be contacted to have it.