Tell us/Ask us campaign - feedback from Brighton and Hove residents

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Summary of report content

Healthwatch Brighton & Hove report on the feedback gathered from residents of their city during lockdown 2 in November 2020.  They received views from 34 people.

Twelve people fed back about GP services.  Just under half was positive feedback.  The negative feedback was largely about difficulties getting an appointment, due to problems getting through on the phone.

Seven people fed back about hospital outpatient appointments and in-patient care.  Of these, three were about waiting times and miscommunication.  Two pieces of feedback were about social distancing – one positive and one negative.

Two people fed back about Accident and Emergency – one about a positive experience and the other about a negative experience.

The report also covers feedback about dentistry, care homes and pharmacies.  There were also six enquiries about the Covid-19 vaccine, mainly about the priority for receiving it and how they would be contacted to have it.

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General details

Report title 
Tell us/Ask us campaign - feedback from Brighton and Hove residents
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Friday, 23 April, 2021
Date evidence capture began 
Wednesday, 4 November, 2020
Date evidence capture finished 
Thursday, 3 December, 2020
Key themes 
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
34
Age group 
Not known
Gender 
Non binary
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.