Survey of statutory and voluntary partners, Croydon

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Summary of report content

Healthwatch Croydon conducted a survey gathering the views of 18 local stakeholders including commissioners, statutory services, voluntary-sector partners and councillors. This took place between 7 – 28 June 2017. The research aimed to understand the stakeholders’ experience of Healthwatch Croydon’s role and visibility for influencing. The majority of respondents had good awareness of Healthwatch Croydon. However, communication with HWC was seen by many respondents as adequate or poor. Generally, agreed that HWC challenges effectively decisions affecting health and social care in the borough. HWA was also seen that it has made a positive impact on the work of the Health and Wellbeing Board, and on the Health and Social Care Scrutiny Sub-Committee. However, many respondents did not know if they had seen any impact. Stakeholders thought of HWC as independent organisation that represented patients’ views, independent of statutory services. Three strengths of HWC were identified in the survey: gathering the views of residents, writing reports based on residents’ views, and disseminating and sharing information with partners. Two areas could be improved: influencing decisions on health and social care, and empowering residents to participate in decision-making. The report does not make any recommendations. A comprehensive list of reflections on stakeholders’ feedback is provided instead.

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General details

Report title 
Survey of statutory and voluntary partners, Croydon
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 19 July, 2017
Date evidence capture began 
Wednesday, 7 June, 2017
Date evidence capture finished 
Wednesday, 28 June, 2017
Type of report 
Impact or progress
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.