Survey of GP Websites in Central Bedfordshire

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Summary of report content

In May 2020, Healthwatch Central Bedfordshire undertook an online survey to investigate the extent of current information and advice provided on local GP surgery websites about elective treatments.

They evaluated websites of 34 GP surgeries in Central Bedfordshire and found that in many instances the latest NHS information about COVID-19 was on the front page. However, many had significant amount of out of date information still being displayed. All the websites reviewed displayed some form of current Covid-19 advice and majority demonstrated a link to the NHS Covid-19 site. Disappointingly, only a few of GP Practice websites displayed links to Cancer Support Groups, either locally or nationally.

The report concluded that it was not clear who is responsible for updating information and content of GP websites. However it was clear that many GP practise websites in Central Bedfordshire were lacking vital up to date information and advice for their patients and visitors to the website, with many specifically lacking information relating to what to do about cancer treatment during the pandemic, and sign posting to Cancer Support groups.

The report made recommendations to all GP practises in Central Bedfordshire to review their websites and make sure the sites have the most up to date information and advice. They also recommended that Bedfordshire CCG review the results and encourage all GP practises to update their websites at this crucial time.


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General details

Report title 
Survey of GP Websites in Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Friday, 29 May, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Friday, 29 May, 2020
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.