Supporting vaccine confidence: Covid vaccination views and experiences

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Summary of report content

During this interim period over 1800 surveys were completed (and a further 269 partially completed.) The survey is due to close on 31 March 2021.The purpose of the survey is to understand from people how to improve the vaccine service and vaccine confidence and thereby uptake through feedback (both what is working well and what could be changed).

Key findings:

  • 92.5% of respondents have received a vaccine and some have had two doses.
  • The most common reasons for choosing to have the vaccine were to protect themselves, and/or protect friends and family.
  • 96% of respondents had a positive reaction to information on when and where they would/could receive the vaccine, with 90% clear on how to confirm attendance or non-attendance.
  • 86% of respondents reported no problems in attending the first vaccination appointment.
  • 98% of respondents felt safe or very safe at the vaccination site(s). Lots of people spoke of cleanliness of facilities and this suggests that it is important aspect of installing confidence in the programme.
  • HW West Sussex asked those who wanted to be vaccinated if there was anything that may stop them from receiving a vaccine when offered one. 105 people responded, with over half (58%) saying that nothing would stop them.
  • 15% selected that reports of problems with people vaccinated before me may alter their decision. Nearly 23% would have issues if they had to travel a long distance to be vaccinated. Just short of 10% of respondents may decline depending on which vaccine is offered.

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General details

Report title 
Supporting vaccine confidence: Covid vaccination views and experiences
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Wednesday, 3 March, 2021
Date evidence capture finished 
Monday, 8 March, 2021
Key themes 
Booking appointments
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of appointment
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Healthwatch England
Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Prefer not to say
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Not known
Other ethnic group
Sexual orientation 
Prefer not to say
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.