Supporting the Nepalese community in Folkstone to get online: Social return on investment analysis

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Summary of report content

Healthwatch Kent and Healthwatch Medway report on the impact of a project that their parent organisation funded in 2020 to enable the Nepalese community in Folkestone to get online.

Their Social Return on Investment (SROI) analysis shows that for every £1 invested by EK360, there was a social return of £20.90. Overall, the project has generated £209,086 worth of social value/ impact in its first year. That works out to an average of £8,041 worth of social value for every single person that took part.

The report outlines the activities that took place and the impact they had.

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General details

Report title 
Supporting the Nepalese community in Folkstone to get online: Social return on investment analysis
Local Healthwatch 
Healthwatch Kent
Date of publication 
Wednesday, 26 January, 2022
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Friday, 31 December, 2021
Key themes 
Digitalisation of services

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Asian / Asian British
Specific ethnicity if known 
Any other Asian background
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.