Healthwatch Islington undertook an evaluation of Centre 404’s Supporting Families Service funded by the Cloudesley Legacy Fund, which provides support and services to people with learning disabilities and their families in north London. The report is based on data gathered from October to December 2019. 29 people participated.
Beneficiaries found out about the centre via a range of sources. Help with forms and benefits was the aspect of the service that most beneficiaries had accessed. People also valued the opportunity to share experiences with parents in a similar situation.
Beneficiaries felt that the service was more attuned to service users than other services. They felt there was nothing else like it.
The organisation strives to deliver what is of most use to beneficiaries and manages staff time and resources to prioritise clients’ needs. It links well with other organisations.
People had suggestions on what could be improved, but these would largely require additional resources.
The report has 5 recommendations for Centre 404, including learning from partners.
Supporting families service
Date evidence capture began
Date evidence capture finished
Tuesday, 31 December, 2019
Communication between staff and patients
Lifestyle and wellbeing
Quality of staffing
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
Number of people who shared their views
Other population characteristics
People who live in poverty
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?