Supporting families service

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Summary of report content

Healthwatch Islington undertook an evaluation of Centre 404’s Supporting Families Service funded by the Cloudesley Legacy Fund, which provides support and services to people with learning disabilities and their families in north London. The report is based on data gathered from October to December 2019. 29 people participated.

Beneficiaries found out about the centre via a range of sources.  Help with forms and benefits was the aspect of the service that most beneficiaries had accessed.  People also valued the opportunity to share experiences with parents in a similar situation.

Beneficiaries felt that the service was more attuned to service users than other services.  They felt there was nothing else like it.

The organisation strives to deliver what is of most use to beneficiaries and manages staff time and resources to prioritise clients’ needs.  It links well with other organisations.

People had suggestions on what could be improved, but these would largely require additional resources.

The report has 5 recommendations for Centre 404, including learning from partners.

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General details

Report title 
Supporting families service
Local Healthwatch 
Healthwatch Islington
Date of publication 
Thursday, 29 April, 2021
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of staffing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
Structured interview
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Other population characteristics 
People who live in poverty
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.