A summary of service user and carer experience of Northamptonshire Healthcare NHS Foundation Trust

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Summary of report content

Northamptonshire Healthcare NHS Foundation Trust (NHFT) delivers over 100 services, many of which are provided out of a hospital setting and in the community. The Trust also provides inpatient care for people with acute mental health problems and people with dementia, as well as clinical care with the two hospices in the county and community rehabilitation. The significant majority of feedback we have received about NHFT services relate to mental health services, particularly community mental health services and child and adolescent mental health services (CAMHS). This report is an overall summary of the information we submitted to the Care Quality Commission (CQC) in January 2015 to inform the CQC inspection of NHFT in February 2015. Healthwatch Northamptonshire have also added in additional information that we received from service users and carers between February and June 2015. The information contained is an analysis of feedback Healthwatch Northamptonshire received between September 2013 and June 2015. Healthwatch Northamptonshire have received some comments relating to mental health services which could relate to other providers. As there are many different providers responsible for some of the services detailed in the report, some of the feedback is not wholly contributable to NHFT. While NHFT is a significant provider of CAMHS and adult acute and community mental health services; other providers also have a role in delivering care for people experiencing mental health problems – including primary care (GPs), voluntary and community organisations providing early intervention and support, and services that provide support in crisis situations, such as the ambulance service and Accident and Emergency (A&E). Healthwatch Northamptonshire heard a range of views about services including a mix of positive and negative feedback from the people we spoke to, which we have taken at face value. Across all the services Healthwatch Northamptonshire heard about, there were some common themes to the feedback; caring inpatient services, communication and listening to service users and carers individually and collectively, waiting times and staff capacity, discharge and joined up working.

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General details

Report title 
A summary of service user and carer experience of Northamptonshire Healthcare NHS Foundation Trust
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Monday, 1 June, 2015
Date evidence capture began 
Tuesday, 1 September, 2015
Date evidence capture finished 
Monday, 1 June, 2015
Type of report 
Key themes 
Communication between staff and patients
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.