Summary of issues August 2015

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Summary of report content

The following report provides a breakdown of the top service themes which received patient, user and carer experiences during August 2015. A total of 216 health and care experiences were shared. 88 were formally reported to Healthwatch and a further 128 via there feedback centre. The period relates to 1 st – 31st August 2015. The key themes within each area is Hospitals, Care Homes and GP services.

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General details

Report title 
Summary of issues August 2015
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 31 August, 2015
Date evidence capture began 
Saturday, 1 August, 2015
Date evidence capture finished 
Monday, 31 August, 2015
Type of report 
Report
Key themes 
Booking appointments
Communication between staff and patients
Discharge
Quality of care
Healthwatch reference number 
Rep-6613

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
216
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.