Staffordshire sustainability and transformation plan: Ambassador feedback

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Summary of report content

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General details

Report title 
Staffordshire sustainability and transformation plan: Ambassador feedback
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Saturday, 1 April, 2017
Type of report 
Public opinion
Key themes 
Access
Booking appointments
Cost of services
Health promotion
Health protection
Information providing
Integration of services
Lifestyle and wellbeing
Other
Quality of appointment
Service closure
Service delivery organisation and staffing
Staff levels
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1198

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Unstructured Interview
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Out of hours
Urgent care services
Secondary care services 
Appointments
Minor injuries unit
Pharmacy
Accident & emergency
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.