Staffordshire sustainability and transformation plan: Ambassador feedback

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Summary of report content

Healthwatch Staffordshire collected the views of the public in relation to the Sustainability and Transformation Plan (STP) for Staffordshire via STP Ambassadors who attended community groups. The analysis of the qualitative data collected identified four prominent themes: Staff structure; Finances; Local Services; and Communication. 1) Staff structure The current staff structure was identified as a problem as well as the need to recruit and train more staff. Money should be invested in more clinical, front line staff, and less so in managers and agency staff. 2) Finances Respondents felt money is being misused or wasted in various ways, including on managers, contracting, and wasted resources. The potential gap between the funds needed to run the NHS effectively and safely, and the money actually available was also raised. A range of ways in which money could be saved, generated, or better spent were provided including: service users contributing to the cost of their treatment or medication, particularly users from abroad; fining anyone not attending their appointments. Generally there was a view that money needed to be spent more effectively by increasing efficiency. 3) Local Services Respondents were concerned about travelling long distances for treatments and highlighted the importance of local hospitals, community services and pharmacies. Some were prepared to travel further to specialist centres of excellence. GP services were seen to be a valuable local service, but with their own problems, namely accessibility and waiting times. There were also comments around the need for additional services, and for greater efficiency. 4) Communication Respondents reported confusion caused by poor communication between services and departments. They also reported the potential for preventing DNAs by using phone or text reminders, for better informing patients to understand and navigate the health system more appropriately, and for more education on prevention and self-care. No recommendations were made in the report.

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General details

Report title 
Staffordshire sustainability and transformation plan: Ambassador feedback
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Saturday, 1 April, 2017
Type of report 
Public opinion
Key themes 
Booking appointments
Cost of services
Health promotion
Health protection
Information providing
Integration of services
Lifestyle and wellbeing
Quality of appointment
Service closure
Service delivery organisation and staffing
Staff levels
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Out of hours
Urgent care services
Secondary care services 
Minor injuries unit
Accident & emergency
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.