SROI: Volunteers getting digital skills

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Summary of report content

When the Covid-19 pandemic meant homeworking, this posed a problem for some of Healthwatch Kent’s volunteers who lacked basic digital skills.  Healthwatch Kent invested time in engaging their volunteers digitally and upskilling them.

Healthwatch Kent wanted to find out how their volunteers feel having joined their digital workforce and what social impact this has had. They wanted to measure how much, if at all, their quality of life has improved since developing their digital skills. They developed a survey to which 13 volunteers responded and developed some case studies.

The research found that Healthwatch Kent has been successful in providing some of their volunteers with digital skills and in doing so, have improved their quality of life. Considering that some volunteers already had strong digital skills, they claimed an average of a 39% attribution for their volunteers’ digital competence, and the benefits that gaining these skills has generated. Using the figure of £3,750 to value the introduction of digital skills to an individual over a period of one year, with an average attribution of 39%, they calculate that their intervention to provide training and support to 13 volunteers had a total value £19,012.50, or £1,462.50 per year, per volunteer.

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General details

Report title 
SROI: Volunteers getting digital skills
Local Healthwatch 
Healthwatch Kent
Date of publication 
Wednesday, 5 May, 2021
Date evidence capture began 
Monday, 23 March, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Type of report 
Key themes 
Digitalisation of services
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
65-85 years
85 +
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.