Spotlight on health at home: How easy is it for housebound people to use their GP practice, dentist, optician or pharmacy

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Summary of report content

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General details

Report title 
Spotlight on health at home: How easy is it for housebound people to use their GP practice, dentist, optician or pharmacy
Local Healthwatch 
Healthwatch Newcastle Upon Tyne
Date of publication 
Wednesday, 27 March, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Medication
Prescription
Quality of appointment
Quality of care
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-4505

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Post

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services

Details of people who shared their views

Number of people who shared their views 
77
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.