Spotlight on Bee U, the 0-25 emotional health and wellbeing service in Shropshire

Download (PDF 354KB)

Summary of report content

Healthwatch Shropshire sought feedback from people to understand their experiences of the Bee U Emotional Health and Wellbeing service. This work was carried out in two stages: in March 2018, after Healthwatch Shropshire became aware in that some families were feeling let down by the Child and Adolescent Mental Health Service (CAMHS) in Shropshire; and later in Autumn 2018, following several changes to the services for young people’s emotional health and wellbeing (including CAMHS).

Themes from the feedback gathered included: concerns about service delivery, organisation, staffing and access; long waiting times; lack of continuity of care; concerns about appointment cancellations; poor information provision and communication from service providers.

Healthwatch Shropshire made four recommendations around: considering how to provide equitable access to face to face services across the county; ensuring patients and family are aware of the type of help available through each service within Bee U; considering how to provide timely responses to young people and families who are needing interim help while on the waiting list; setting up family and patient involvement groups to improve feedback channels. The report includes a response from the service provider.

Would you like to look at:

General details

Report title 
Spotlight on Bee U, the 0-25 emotional health and wellbeing service in Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 13 May, 2019
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Wednesday, 31 October, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.