Social prescribing and navigation services in Islington

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Summary of report content

In 2019 Islington Clinical Commissioning Group (CCG) engaged the Diverse Communities Health Voice partnership, including Healthwatch Islington, to test awareness of CCG commissioned social prescribing and navigation services. They also wanted to understand what other social prescribing and navigation was taking place in the borough.

Diverse Communities Health Voice partners carried out interviews and focus groups with 154 participants. Each format used the same set of questions.

Overwhelmingly, social prescribing and navigation services were provided to the participants by relevant organisations within the Diverse Communities partnership, rather than by the organisations formally commissioned to provide these services in the borough. Nevertheless, the introduction of social prescribing within healthcare is a positive step in supporting local residents. It is important to consider how the model can become as inclusive as possible.

The report contains 4 recommendations about improving access to social prescribing.

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General details

Report title 
Social prescribing and navigation services in Islington
Local Healthwatch 
Healthwatch Islington
Date of publication 
Thursday, 29 April, 2021
Key themes 
Communication between staff and patients
Information providing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.