Snapshot Insight Report: Deaf people's GP challenges

Download (PDF 3.5MB)

Summary of report content

In April 2021, Healthwatch Barnet attended a forum with the Jewish Deaf Association to discuss Barnet residents’ health and social care priorities and issues. The Barnet residents discussed the issues they have been having with GP surgeries, and, as a result of our discussions, they conducted a focus group with deaf residents to gather in-depth qualitative data on their experiences with GP surgeries. Their feedback has been broken down into 5 themes.

  1. Lack of provision for qualified interpreters and over-reliance on family/friends
  2. GP staff not having deaf awareness training
  3. The impact on deaf patients' wellbeing
  4. Accessible written information
  5. Issues with access to GP surgery buildings

The report contains 4 recommendations to improve access to GP services for deaf people.

Would you like to look at:

General details

Report title 
Snapshot Insight Report: Deaf people's GP challenges
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 16 September, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Building and facilities
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Quality of appointment
Service delivery organisation and staffing
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.