Snap shot study into GP access and quality of experience for people with learning disabilities
Download (PDF 507KB)Summary of report content
Healthwatch Bexley met with a group of people with learning disabilities, in October 2016, to ask about their experience of health services. This work was done as part of the Big Health Check Day. The report identifies a number of key issues: people generally needed help to book GP appointments, while the majority were not aware that they could make an appointment online; speaking with staff and GPs was sometimes difficult to understand, particularly when speaking with medical jargon or speaking quickly; seeing the same doctor was not an available option, which could make people anxious; many people did not receive a health check or did not know why they should receive one; the Black Book that has people’s health history is sometimes difficult to read or difficult to remember to bring to appointments; and GP appointments are too short. The report makes the following recommendations: • Healthcare staff should make booking an appointment easy • Provide longer appointments if needed • Make information about health conditions and treatment available and easy to read • Explain why one should have a health check • Receive learning disability awareness trainingWould you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.