Sitting comfortably: Listening to the experiences of adults and children using wheelchair services in Cambridgeshire and Peterbrough

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Summary of report content

This report was written by Healthwatch Cambridgeshire following feedback from local residents on the topic of wheelchair services. The report was published August, 2016 with a set of survey work being completed. A total of 65 responses were gathered through the involement of local groups. Overall sentiment was negative, many people found there to be a lack of information about what was available and how to update a chair once someone had one for some time. Some people were unhappy with the chair they were given. The time to wait for a chair was also felt to be too long by some respondents. A set of recommendations is included in the report. No response from related providers is attached. Summary of recommendations: - The wheelchair service sets and meets clear response times - Coordination between different parts of the service must improve - The service is responsive to the individual needs of wheelchair users

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General details

Report title 
Sitting comfortably: Listening to the experiences of adults and children using wheelchair services in Cambridgeshire and Peterbrough
Local Healthwatch 
Healthwatch Cambridgeshire
Date of publication 
Tuesday, 9 August, 2016
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Monday, 15 February, 2016
Type of report 
Key themes 
Information providing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Other services 
Equipment service

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.