Singing for the brain older people engagement

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Summary of report content

Healthwatch South Gloucestershire volunteer champion visited Downend singing for the brain group in January 2017 to hear patient experiences. Healthwatch South Gloucestershire focused on: experiences of using local services, particularly acute services (in the run-up to our Winter project); links between community services and acute services; ease of service access. Healthwatch South Gloucestershire volunteer champion collected 26 comments relating to Southmead Hospital; Yate West Walk GP, Lodgeside GP, Close Farm GP, Lloyds, Well Chemist, Billings Pharmacy, Emersons Green, Downend Clinic, Primary mental health care team, Care homes, Carers Support Centre, Podiatry services. Information about these experiences will be fed back to health and social care providers through this report.

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General details

Report title 
Singing for the brain older people engagement
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Sunday, 1 January, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Sunday, 1 January, 2017
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Quality of treatment
Healthwatch reference number 
Rep-1057

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
26
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.