Service User Experience Report 5 Borough Partnership NHS Trust (Mental Health Services)Download (PDF 635KB)
Summary of report contentThis report details experiences of Mental Health services shared by our community for the period July to October 2016. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. This is a regular report regarding this and other services as part of Healthwatch Knowsley work plan. 23 comments were analysed covering the following topics: Staff, Quality of Care and Facilities. All comments related to 5 Boroughs Partnership (5BP) - Mental Health services. The majority of comments were positive in nature. No recommendations were made in this report.
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Service User Experience Report 5 Borough Partnership NHS Trust (Mental Health Services)
Date of publication
Thursday, 20 October, 2016
Date evidence capture began
Friday, 1 July, 2016
Date evidence capture finished
Monday, 31 October, 2016
Type of report
Building and facilities
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Mental health services
Community mental health team (CMHT)
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?