Service User Experience Report 5 Borough Partnership NHS Trust (Mental Health Services)

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Summary of report content

This report details experiences of Mental Health services shared by our community for the period July to October 2016. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. This is a regular report regarding this and other services as part of Healthwatch Knowsley work plan. 23 comments were analysed covering the following topics: Staff, Quality of Care and Facilities. All comments related to 5 Boroughs Partnership (5BP) - Mental Health services. The majority of comments were positive in nature. No recommendations were made in this report.

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General details

Report title 
Service User Experience Report 5 Borough Partnership NHS Trust (Mental Health Services)
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 20 October, 2016
Date evidence capture began 
Friday, 1 July, 2016
Date evidence capture finished 
Monday, 31 October, 2016
Type of report 
Public opinion
Key themes 
Building and facilities
Quality of care
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.