Scarborough NHS Public Engagement - 27th September 2021

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Summary of report content

NHS England and NHS Improvement (NHSE&I) requested Healthwatch North Yorkshire’s help in conducting public engagement as part of the procurement of NHS dentistry in the Scarborough area, following the recent closure of services in the area. Three focus groups were held during June 2021 and a survey was hosted on HWNY’s website between 29th June and 6th July 2021. Thirteen members of the public attended the focus groups, and they received 197 valid responses to the survey.

The results demonstrate a strong desire for NHS dentistry in the area. Respondents made it clear that they wanted accessible, affordable, friendly, and regular dentistry. Questions about preferred opening times indicated a desire for services available outside working hours. And location needs tended towards local services, or those located in central locations accessible by public transport or with parking available.

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General details

Report title 
Scarborough NHS Public Engagement - 27th September 2021
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Thursday, 30 September, 2021
Date evidence capture began 
Tuesday, 29 June, 2021
Date evidence capture finished 
Tuesday, 6 July, 2021
Key themes 
Building and facilities
Car parking access
Information providing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.