Review of Sexual Health Clinics in Leeds, Leeds

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Summary of report content

This project was part of a wider review of sexual health services in the city. It provided an opportunity for Healthwatch to speak with people using the sexual health clinics and find out about their experiences of the service that they received. This project offered an opportunity for Healthwatch Leeds to work in partnership with Leeds City Council and an opportunity for Healthwatch to carry out a focused piece of work on the sexual health clinics. It enabled engagement with members of the public who might not otherwise be in touch and find out about their experiences of using the sexual health clinics. Over the course of 3 weeks in September 2016 18 visits to clinics were carried out and 220 people were asked about their experience of making an appointment, waiting times and the care and support that they received. The majority of respondents were in the 16-24 age group, with a total of 78% of respondents aged 16-34 A number of Key Findings were identified and some recommendations made, these were: • Waiting Times • Privacy • Signage and communication • Staff attitudes This report will feed directly into the City wide review of sexual health services and it is hoped it will have a significant impact on the key messages in that report. The report also includes a response from Leeds City Council… “the areas for improvement highlighted must be addressed as a matter of urgency. We will continue to support the service to ensure that these issues are resolved to improve the experience of the service for all users”.

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General details

Report title 
Review of Sexual Health Clinics in Leeds, Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Friday, 11 November, 2016
Date evidence capture began 
Friday, 9 September, 2016
Date evidence capture finished 
Friday, 9 September, 2016
Type of report 
Healthwatch England thematic review
Key themes 
Booking appointments
Communication between staff and patients
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6387

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Leeds City Council
Primary research method used 
Survey
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
301
Age group 
All
Gender 
All
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.