A review on how people use Digital Health to manage their health and wellbeing

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Summary of report content

In July 2020, Healtwatch Oldham released their Digital Health survey to better understand the way people use technology to support their health and wellbeing. 76 people took the time to complete this survey.

Key Findings

People highlighted many positives to using technology to manage their health and wellbeing as well as some concerns:

  • Access - People within this survey highlighted their lack of access to some technology. Whilst this cannot always be helped, service provisions must be equally in place for those who feel confident in using technology and those who do not have access. There is also the consideration to make sure that technology and services are easily accessible for those with learning difficulties and other barriers to using technology.
  • Data Protection - People in the main throughout this report welcomed the use of technology in managing their health and wellbeing. However, the main concern raised was understanding what security measures are put in place regarding their sensitive data. People have commented that they do not want their information to be stored by others unless necessary.
  • Education - People stated that they would welcome technology to support their health and wellbeing if they fully understood how to use the technology. Supporting and training people to make the best use of technology should be a priority moving forward to allow those who are willing to learn to easily do so.

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General details

Report title 
A review on how people use Digital Health to manage their health and wellbeing
Local Healthwatch 
Healthwatch Oldham
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Digitalisation of services

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.