Response to the Policy for Non-Emergency NHS funded Patient Transport, Isles of Scilly

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Summary of report content

The document highlights the response made by Healthwatch Isles of Scilly in relation to the Policy for Non-Emergency NHS Funded Patient Transport, with specific regard to the impact on Isles of Scilly patients. The response raised concerns in the following areas: • For some appointments in Truro, day return travel may only be possible via Newquay airport, due to the time and duration of the appointment and therefore the question about partial reimbursement for patients was raised. • Concern was expressed about the implication for seasonal staff in terms of eligibility for travel costs. • Concerns were raised relating to the referral pathways not always being straightforward and patients finding themselves in a predicament regarding funded travel for treatment and procedures which take place in the primary care setting but not available on the island, the example of a vasectomy was given. • Clarification was also sought in terms of eligibility and impact for a variety of other patient groups including those that needed frequent hospital visits and those with sensory impairments. There was no response included within the report at the time of publication.

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General details

Report title 
Response to the Policy for Non-Emergency NHS funded Patient Transport, Isles of Scilly
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Friday, 18 August, 2017
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Thursday, 1 June, 2017
Type of report 
Key themes 
Health inequalities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Third Party
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Urgent and emergency care services 
Urgent care services
Other services 
Patient transport

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.