Residents' and Friends and Relatives' experiences of returning to visiting Leeds care homes: Simon Marks Court Care Home

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Summary of report content

Healthwatch Leeds in partnership with Leeds City Council wanted to find out about residents’ and relatives’ experience of visiting in care homes to enable meaningful visiting across Leeds. They contacted individual care homes and asked them to post out survey packs to named contacts of all residents.

For each care home that took part, they produced an individualised report from the surveys that were completed about their care home including a summary of the data for each question.

This report looks at the experience of residents of Simon Marks Court Care home and their loved ones.  The survey was completed by 4 residents and 6 relatives/friends. 

The report includes six recommendations

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Report 
PDF icon 20211026_Leeds_Simon-Marks-Court-care-home-visiting-survey-report-FINAL.pdf

General details

Report title 
Residents' and Friends and Relatives' experiences of returning to visiting Leeds care homes: Simon Marks Court Care Home
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Thursday, 28 October, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.