Summary of report contentHealthwatch Tameside noted during 2016 an increase in the number of people contacting them for guidance through the NHS complaints process in connection with their mental health care. A decision was made to actively visit places where people might go to get support for their mental health. This report is the result of that. It includes a summary of all information collated during 2014, 2015 and 2016, with a more detailed focus on information from 2016. The information contained in this report is the starting point for a mental health project to be carried out by Healthwatch Tameside during 2017. From the information contained in this report, some key messages were identified: 1. Any person receiving mental health care is to be respected as a human being, who has feelings. 2. Getting the access to services right is critical, including: a. The length of waiting times to start treatment, or for follow-up appointments. b. Appropriate support at a time of crisis. c. Each patient being treated in a personalised way – if they have tried one form of treatment, and it did not work for them, do not expect them to try that again at a later date, before alternatives are considered. d. The location of the service being provided, and whether people can get there (physical, emotional and financial considerations). e. Where self-referral is available, remembering that not everyone can use a computer. 3. Effective communication can make the difference between a positive and negative experience. 4. When a person is a multi-service user, all the agencies involved need to work together, whilst respecting confidentiality. 5. The health of vulnerable people needs to be given extra consideration. 6. The way a member of staff interacts with service users is remembered. For example, do they always smile, even when they are busy?
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Report of the Mental Health data collected from 2014 to 2016
Date of publication
Wednesday, 1 March, 2017
Date evidence capture began
Wednesday, 1 January, 2014
Date evidence capture finished
Wednesday, 30 November, 2016
Type of report
Consent to care and treatment
Continuity of care
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Depression and anxiety service
Learning disability service
Mental health crisis service
Mental health recovery service
Older peoples mental health community service
Psychiatry / mental health (other services)
Community based services for people with mental health needs
Urgent and emergency care services
Accident & emergency
Types of disabilities
Social / behavioural
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)