Report on health services received prior to being referred to Saint Francis Hospice

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Summary of report content

Saint Francis Hospice (SFH) was commissioned to conduct a survey for Healthwatch Redbridge to report on services which people received prior to their referral into SFH services. 28 surveys were completed by the 28th February 2018. This finding demonstrates that waiting times can vary depending on the clinics but generally people were satisfied with their consultant appointment waiting times. Majority of respondents felt that doctors and nurses answered their questions. This would suggest that in some instances time may be a restraint for health professionals to spend sufficient time answering fully the queries that people may have. It could be suggested that hospital assessment processes could include a question relating to loneliness and/or isolation so that a referral to support groups or for counselling can be offered if needed.

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General details

Report title 
Report on health services received prior to being referred to Saint Francis Hospice
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Sunday, 7 October, 2018
Date evidence capture began 
Sunday, 7 October, 2018
Date evidence capture finished 
Sunday, 7 October, 2018
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Saint Francis Hospice
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Hospice services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.