Summary of report contentAs the independent champion for health and social care in the county, Healthwatch Northamptonshire (HWN) have been working with Northamptonshire County Council to find out what people who use domiciliary care and their families about the quality of this essential service. HWN is one of the initial Healthwatch organisations in the country to look at the quality of this provision from the point of view of people who use the service or their families (many of whom are also referred to as family or informal carers). They conducted a pilot involving Healthwatch Northamptonshire volunteers talking individually, by telephone, to 76 service users or carers/family members who agreed to take part in the survey between March and June 2014. They found high levels of satisfaction with the individual care workers, but there were serious concerns about the timing of care visits, continuity of staff and the lack of information about such changes. It was clear this uncertainty has an extremely negative impact on people’s lives. A significant number of respondents really emphasised the difference between their regular frontline paid care worker(s), for whom they had a high regard, and “the office” who they felt did not communicate enough.
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Report on the domiciliary care lay monitoring pilot project
Date of publication
Friday, 1 August, 2014
Date evidence capture began
Tuesday, 1 April, 2014
Date evidence capture finished
Tuesday, 1 July, 2014
Type of report
Communication between staff and patients
Continuity of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Northamptonshire County Council
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?