Report about people with learning disabilities and their GP (Easy Read)

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Summary of report content

Healthwatch Bexley met with a group of people with learning disabilities, in October 2016, to gather their experience of healthcare services. This work was done as part of the Big Health Check Day. The report identifies a number of key issues: people generally needed help to book GP appointments, while the majority were not aware that they could make an appointment online; speaking with staff and GPs was sometimes difficult to understand, particularly when speaking with medical jargon or speaking fast; seeing the same doctor was not an available option, which could make people anxious; many people did not receive a health check or did not know why they should receive one; the Black Book that has people’s health history is sometimes difficult to read or difficult to remember to bring to appointments; GP appointments are short. The report makes the following recommendations: • Healthcare staff should make booking an appointment easy • Provide longer appointments if needed • Make information about health conditions and treatment available and easy to read • Explain why one should have a health check • Receive learning disability awareness training

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General details

Report title 
Report about people with learning disabilities and their GP (Easy Read)
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Tuesday, 28 February, 2017
Date evidence capture began 
Thursday, 1 December, 2016
Date evidence capture finished 
Thursday, 1 December, 2016
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Quality of care
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.