Quarterly report - Spring 2019

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Summary of report content

Healthwatch Torbay reported on their main activities carried out in Spring 2019. During this time: South Korean visitors from Seoul Metropolitan Government visited Torbay to learn more about how integrated health and social care works in the region; Healthwatch Torbay, Plymouth and Devon were working together to launch a special consultation to encourage people to share their views about what changes to local NHS services should look like locally; Healthwatch Torbay was selected to explore the local community’s experiences of mental health support, during pregnancy, throughout the perinatal period and up to 3 years beyond; and a guest blog featured to mark World Autism Awareness week. Healthwatch Torbay reported taking part in a number of events during this time period, including drop-in sessions at various local locations; talks, coffee mornings, community group meetings and health and wellbeing events; and visits to a variety of parent and baby or toddler groups to gather views of parents about the mental health support available to them both pre- and post-birth.


Examples of the impact of the valuable feedback from local people were also reported. Updates were provided for projects about: being a young person living in Torbay today; showing people how to access local health, social care and wellbeing services using the internet; and improving the Bay health trust’s self-help video library. Local and national health and social care news was reported, as well as examples of how providers of care, bodies that commission services and community partners have used local people’s feedback.

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General details

Report title 
Quarterly report - Spring 2019
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Monday, 15 April, 2019
Type of report 
Key themes 
Digitalisation of services
Health promotion
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Psychiatry/mental health (hospital services)
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.