Quarterly report - Spring 2019

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Summary of report content

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General details

Report title 
Quarterly report - Spring 2019
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Monday, 15 April, 2019
Type of report 
Healthwatch England general insight review
Key themes 
Digitalisation of services
Engagement
Health promotion
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of care
Healthwatch reference number 
Rep-4540

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Maternity
Psychiatry/mental health (hospital services)
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.