Quarterly Report October - December 2020

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Summary of report content

Healthwatch Wiltshire reports on the highlights and feedback received during October to December 2020.

During this period they:

  • Won a national award for the impact they make with partners
  • Developed a guide to mental health resources
  • Began consulting on priorities for 2021/22
  • Published their community cash fund report
  • Launched a survey gathering views on services
  • Recruited new board members

During this period,

  • 367 people shared their experience of services with them,
  • They attended 79 meetings
  • 90 people were given information and signposting
  • 28 volunteers were involved and gave 259 hours
  • They did 270 social media posts and reached over 57,000 people


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General details

Report title 
Quarterly Report October - December 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Key themes 
Communication between staff and patients
Health inequalities
Health protection
Service closure
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.