Quality Assurance Visit - Diabetes Service

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Summary of report content

Healthwatch Newham visited the Diabetes service at Shrewsbury Road Health Centre. The aim of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG).

The Diabetes service receives referrals from GPs, consultants and other health care professionals. Once a referral has been made, a diabetes specialist nurse investigates the referral and triages it where possible. The service aims to see patients within 6 weeks from when the referral is made. Appointments for patients vary as it depends on their individual patient plan. The patient and nurse will agree on a management plan which is relayed back to the patient’s GP. The service discharges patients back to their GP and the patient can be re-referred if necessary.

On the day of the visit, Heathwatch Newham were able to speak with one patient. This is due to the timing of the visit as there were no patients available to speak with after 2:00pm.

The report recommends that the diabetes service invites Healthwatch to visit the clinic again when there are more patients available to speak with to gain a wider understanding of diabetes services.

There is a response from the provider included in the report.

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General details

Report title 
Quality Assurance Visit - Diabetes Service
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Wednesday, 3 October, 2018
Date evidence capture finished 
Wednesday, 3 October, 2018
Type of report 
Key themes 
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.