Summary of report content
Healthwatch Newham visited the Diabetes service at Shrewsbury Road Health Centre. The aim of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG).
The Diabetes service receives referrals from GPs, consultants and other health care professionals. Once a referral has been made, a diabetes specialist nurse investigates the referral and triages it where possible. The service aims to see patients within 6 weeks from when the referral is made. Appointments for patients vary as it depends on their individual patient plan. The patient and nurse will agree on a management plan which is relayed back to the patient’s GP. The service discharges patients back to their GP and the patient can be re-referred if necessary.
On the day of the visit, Heathwatch Newham were able to speak with one patient. This is due to the timing of the visit as there were no patients available to speak with after 2:00pm.
The report recommends that the diabetes service invites Healthwatch to visit the clinic again when there are more patients available to speak with to gain a wider understanding of diabetes services.
There is a response from the provider included in the report.