Summary of report content
In April 2021 Healthwatch Kingston launched its ‘Pulse Check’ engagement programme to work more closely with diverse communities in Kingston and listen to their views and experiences of health and social care services.
In July 2021, Healthwatch Kingston was approached by the Chair of the ‘Richmond and Kingston MS Group’ to help raise awareness of MS in Kingston. The group has MS Support Volunteers who are trained to confidentially offer emotional support, information, help to access specialist services and help to get financial support, to encourage people with MS to talk about their experiences of services. Healthwatch Kingston then ran Pulse Check community engagement throughout August and September 2021.
The findings are drawn from a focus group discussion and an online survey. The survey asked how easy it was to access a service, the quality of the service offered and how they felt about their aftercare. A combined total of 15 people shared experiences. The report identifies numerous key messages and recommendations.