Pulse check report: multiple sclerosis services

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Summary of report content

In April 2021 Healthwatch Kingston launched its ‘Pulse Check’ engagement programme to work more closely with diverse communities in Kingston and listen to their views and experiences of health and social care services.

In July 2021, Healthwatch Kingston was approached by the Chair of the ‘Richmond and Kingston MS Group’ to help raise awareness of MS in Kingston. The group has MS Support Volunteers who are trained to confidentially offer emotional support, information, help to access specialist services and help to get financial support, to encourage people with MS to talk about their experiences of services. Healthwatch Kingston then ran Pulse Check community engagement throughout August and September 2021.

The findings are drawn from a focus group discussion and an online survey. The survey asked how easy it was to access a service, the quality of the service offered and how they felt about their aftercare. A combined total of 15 people shared experiences. The report identifies numerous key messages and recommendations.

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General details

Report title 
Pulse check report: multiple sclerosis services
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Wednesday, 9 March, 2022
Date evidence capture began 
Monday, 2 August, 2021
Date evidence capture finished 
Friday, 30 September, 2022
Key themes 
Car parking access
Car parking charges
Digitalisation of services
Health inequalities
Quality of appointment
Quality of care
Quality of staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
Primary research method used 
Focus group

Details of health and care services included in the report

Secondary care services 
Community services 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.