The public experience: Delays to treatment

Download (PDF 1.26MB)

Summary of report content

Healthwatch North Yorkshire undertook a pulse report to understand people’s experience of delays to treatment/care as a result of the Covid-19 pandemic.  They heard from 104 people.

Mental health, GP services, COVID and care have been highlighted as some of the priority issues facing people across North Yorkshire. Unfortunately, services are perceived as being worse or the same as before COVID. The issues raised appear to be even more severe for those with protected characteristics such as older people, those with learning disabilities or mental health issues.

The waiting time for treatment varies, but some people have been waiting for up to or over a year and this has severely impacted their mental health. However, no mental health or emotional support has been received by those waiting for treatment in this sample. The continued delays to treatment have resulted in some people either paying for private care or travelling to receive care.

At the end of the survey we provided people with the opportunity to express any additional comments about the health and care services across North Yorkshire. The main topics raised were access to dentistry and hospital care- including delayed discharge and lack of communication between the patient’s relatives and the hospital.


Would you like to look at:

General details

Report title 
The public experience: Delays to treatment
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Tuesday, 9 November, 2021
Key themes 
Communication between staff and patients
Holistic support
Information providing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.