Promoting the voices of the Deaf community

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Summary of report content

Healthwatch Gloucestershire was commissioned by the Care Quality Commission to undertake an engagement project with the Deaf community and people who are hearing impaired to find out their experience of health and social care services.  They held a focus group in July 2021 which 6 people attended.

They found that:

  • English is not the first language for many Deaf people.
  • Small adjustments, such as the use of screens and clear masks, can have a huge and positive impact on their experience.
  • Ensuring a methodical system is in place for the booking of interpreters was essential.

The report contains 8 recommendations and a response from CQC.

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General details

Report title 
Promoting the voices of the Deaf community
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Friday, 27 May, 2022
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Booking appointments
Communication between staff and patients
Quality of care
Staff attitudes
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Ear, nose and throat
Inpatient care
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.