Primary care transformation survey

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Summary of report content

We worked with PCNs and the GP service commissioner (with input from patients) to develop a series of survey questions that would provide the most useful information. We understood that many of the new roles would not be understood by participants so we included an extensive, explanatory preamble. Our survey was launched in March 2020. The survey was promoted through our newsletter and our website. We shared through social media and PRG/PPG members were encouraged to take part. We included a copy of the survey and freepost returns envelope in the mailout of our spring newsletter that was sent to 450 members of Healthwatch Sutton. To encourage participation, we incentivised completion with a prize draw for a voucher worth £100. The last date for completion of the survey and entry for the prize draw was 30 April 2020.

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General details

Report title 
Primary care transformation survey
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Tuesday, 14 July, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.