Summary of report contentWe worked with PCNs and the GP service commissioner (with input from patients) to develop a series of survey questions that would provide the most useful information. We understood that many of the new roles would not be understood by participants so we included an extensive, explanatory preamble. Our survey was launched in March 2020. The survey was promoted through our newsletter and our website. We shared through social media and PRG/PPG members were encouraged to take part. We included a copy of the survey and freepost returns envelope in the mailout of our spring newsletter that was sent to 450 members of Healthwatch Sutton. To encourage participation, we incentivised completion with a prize draw for a voucher worth £100. The last date for completion of the survey and entry for the prize draw was 30 April 2020.
Would you like to look at:
Primary care transformation survey
Date of publication
Tuesday, 14 July, 2020
Type of report
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of care
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?