The positives and negatives of mental health services in Rotherham

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Summary of report content

Summary of the report: The positives and negatives of mental health services in Rotherham. Published by Healthwatch Rotherham May 2021:

Healthwatch Rotherham conducted two surveys exploring experiences with mental health services: one to children and young people and one to adults in Rotherham in March/April June 2021. After discovering that there was no clear pathway to refer those in a mental health crisis into mental health services, they also ran a short organisational survey.

Main themes that emerged are as follows:

● In the Children and Young People’s Survey there was a mixture of positive and negative feedback featuring CAMHS mostly on both fronts. There were some examples of good experiences, but others experienced lack of signposting, difficulty getting referrals, long waiting times and lack of support. Recommendations are: shorten waiting times; increase support; and increase accessibility.

● The Adult survey covered a range of services and again there was a range of positive and negative experiences. Counselling was the most frequently used service. Whilst other services were mentioned the importance of the role of GPs was stressed, often being the first point of contact and for ongoing monitoring. Negatives include long wait times to access services, lack of effective support, “one size fits all approach” (CBT). Recommendations are shorten waiting times; increase support; and give more consideration to an individuals’ needs.

● The Organisational Mental Health Survey covered a wide range of support services like Age UK, Citizens Advice, Rotherham Cancer Care as well South Yorkshire Police and explored their opinions on a range of mental health services, specifically access to these services in relation to mental health, crisis and safeguarding queries. Just under half experienced barriers including: problems with access; long waiting times and receiving support – some experiencing being passed back and forth between agencies. Recommendations were around improving those areas, and in particular, out of hours access, quicker and more direct access (not passed around).

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General details

Report title 
The positives and negatives of mental health services in Rotherham
Local Healthwatch 
Healthwatch Rotherham
Date of publication 
Monday, 31 May, 2021
Date evidence capture began 
Monday, 8 March, 2021
Date evidence capture finished 
Monday, 12 April, 2021
Key themes 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Psychiatry / mental health (other services)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
18-24 years
25-64 years
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.