Summary of report content
In September 2016 following Healthwatch Lewisham’s Self-Care Matters event and Access to Services project, it was evident that GP surgeries were facing high demand for services. This piece of research was undertaken to gain an understanding of how patients and service users experience pharmacy services within the borough. The data was collected by visiting 10 sample pharmacies distributed across four different localities in Lewisham to ensure an even geographical coverage, which took place from February to June 2016. In total there were 128 responses gathered. The aim of the research was to identify which areas of the service provision are successful and highlight services that are not fully used. As a result of the findings in this report, Healthwatch Lewisham set out the following recommendations to improve access to services: • A higher profile given to the role of pharmacies in treating health problems and managing long term conditions. • Further promotion of the additional wellbeing services offered by pharmacies • Increase display spaces for signposting services. • Increase awareness and understanding of safe medicine disposal.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.