Pharmacy Services Report, Lewisham

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Summary of report content

In September 2016 following Healthwatch Lewisham’s Self-Care Matters event and Access to Services project, it was evident that GP surgeries were facing high demand for services. This piece of research was undertaken to gain an understanding of how patients and service users experience pharmacy services within the borough. The data was collected by visiting 10 sample pharmacies distributed across four different localities in Lewisham to ensure an even geographical coverage, which took place from February to June 2016. In total there were 128 responses gathered. The aim of the research was to identify which areas of the service provision are successful and highlight services that are not fully used. As a result of the findings in this report, Healthwatch Lewisham set out the following recommendations to improve access to services: • A higher profile given to the role of pharmacies in treating health problems and managing long term conditions. • Further promotion of the additional wellbeing services offered by pharmacies • Increase display spaces for signposting services. • Increase awareness and understanding of safe medicine disposal.

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General details

Report title 
Pharmacy Services Report, Lewisham
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Thursday, 1 September, 2016
Date evidence capture began 
Thursday, 1 September, 2016
Date evidence capture finished 
Thursday, 1 September, 2016
Type of report 
Key themes 
Holistic support
Lifestyle and wellbeing
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details about conditions and diseases

Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.