Pharmacy services

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Summary of report content

Healthwatch Derby report on the outcomes of their pharmacy social media campaign in May 2022. 

  • Two in five use their pharmacy more than once a month.
  • Nearly two thirds feel their pharmacy meets their needs a fair amount
  • Over four in five used the prescription service at their pharmacy
  • Over four in five were likely or very likely to recommend their pharmacy

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General details

Report title 
Pharmacy services
Local Healthwatch 
Healthwatch Derby
Date of publication 
Tuesday, 14 June, 2022
Date evidence capture began 
Sunday, 1 May, 2022
Date evidence capture finished 
Tuesday, 31 May, 2022
Key themes 
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.