Summary of report contentHealthwatch Bexley conducted a survey gathering people’s experience of using pharmacy services in Bexley, between June and July 2017. The survey was carried out with people visiting independent and small-chain pharmacies. The work was a review to feed into the Pharmaceutical Needs Assessment. The report identifies a number of key issues: pharmacy staff were described as polite and attentive; the waiting time to collect or order a prescription was generally under 10 minutes, with many collecting their prescription immediately; local pharmacies were described as accessible and convenient to get to; however, most respondents preferred to consult their GP rather than their local pharmacy about a minor ailment; 40% of respondents did not know that there was a private room in their local pharmacy they could use to consult with their pharmacist on health issues. The report makes the following recommendations: • Use space in Bexley magazine and other channels to promote healthy lifestyle facilities offered by Pharmacists. • Promote disposal of unwanted medicine procedures via Bexley magazine and posters in GP surgeries and pharmacies. • Encourage patients to make a pharmacy their first port of call by way of a recorded message whilst they wait for the GP receptionist to answer calls. • A collaborative and generic practice leaflet to be issued across all independent Bexley pharmacies together with a consistent feedback and complaints approach
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Date of publication
Monday, 31 July, 2017
Date evidence capture began
Thursday, 1 June, 2017
Date evidence capture finished
Monday, 31 July, 2017
Type of report
Building and facilities
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?