Pharmacies in Lancashire: Flyde Coast

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Summary of report content

Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their services to the public across the county of Lancashire. The three local Healthwatch organisations of Lancashire collaborated and developed a programme of work which ran from January 2017 to March 2017.

They visited 24 different pharmacies were visited across Lancashire, including Blackpool and Blackburn with Darwen. Healthwatch Lancashire and Healthwatch Blackpool spoke to people at six pharmacies within the Fylde Coast Local Delivery Plan area. 63 people shared their views and experiences.

They asked people about accessing pharmacies and why they chose the pharmacy they attended, about their awareness and use of community pharmacy
services, the quality of care provided, whether using the pharmacy means that they use other health services differently, and their awareness, use and helpfulness of the Electronic Prescription Service.

92% of people said they did not have any difficulties in attending the pharmacy, 47% of people said they use the pharmacy for prescriptions, 20% for healthcare advice, 20% for over the counter medication, 11% said for other reasons including to buy toiletries and 2% because they struggle to get appointments at their GP. The majority of comments received were positive. 5% of comments were negative including issues with prescriptions, long waiting times and people wanting more services to be available at the pharmacy.

 

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General details

Report title 
Pharmacies in Lancashire: Flyde Coast
Local Healthwatch 
Healthwatch Blackpool
Healthwatch Lancashire
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Digitalisation of services
Health promotion
Holistic support
Information providing
Prescription
Public involvement
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-1869

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
63
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.