Peterborough E&V Park Vista Care Home SOCIAL CARE HW 122

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Summary of report content

Healthwatch Peterborough undertook an Enter and View visit to Park Vista Care Home on 20 October 2016, following a CQC unannounced inspection in June. This visit was part of a series of ‘Enter and View’ visits to local care homes within the Peterborough area organised by Healthwatch Peterborough. They spoke to a number of residents and staff.

The report considers the building, facilities, layout and environment of the home, what the residents think of the home, the care provided and the activities on offer, food, activities and staff.

The report contains 8 recommendations covering staffing, security, signage, facilities, dementia friendly environments and easy read menu and activity information.

The report contains a response from the provider.

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General details

Report title 
Peterborough E&V Park Vista Care Home SOCIAL CARE HW 122
Local Healthwatch 
Healthwatch Peterborough
Date of publication 
Thursday, 20 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.