Performance art project based on survey findings of Redbridge residents views and experiences of local mental health services

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Summary of report content

Healthwatch Hear My Voice was a 6 week performance art based project for local residents with lived experience of mental ill health, either as service users, service providers or carers/support workers. The results of a survey of local residents views and experiences of Redbridge mental health services was used as a basis for some end of project sketches which were performed entirely by the project participants. The majority of survey respondents and project participants appear to be mostly satisfied with the local mental health services provided, although long waiting times for access to talking therapy services is a prevalent concern. There is also concern expressed about the quality/skills training of therapists and first point of contact personnel. Other areas for improvement noted are the need for increased availability of, and better signposting to, a greater variety of therapeutic, social activities, not only for long term service users to improve quality of life and help prevent relapse, but as a preventative measure that could be tried before the prescribing of medication in some mild to moderate cases.

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General details

Report title 
Performance art project based on survey findings of Redbridge residents views and experiences of local mental health services
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Friday, 16 March, 2018
Date evidence capture began 
Friday, 16 March, 2018
Date evidence capture finished 
Friday, 16 March, 2018
Type of report 
Key themes 
Public involvement
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.