The people's voice on the South Devon and Torbay consultation report

Download (PDF 1.98MB)

Summary of report content

South Devon and Torbay Clinical Commissioning Group developed a consultation process regarding re-shaping Community-based Health Services and then asked Healthwatch Torbay to give focus to the voice of the public to involve them. Healthwatch Torbay was asked to collect and collate the public's opinions regarding the new model of community care ("Closer to home"), experiences, expertise and suggestions at all consultation events and from the consultation questionnaire. Alternative models and suggestions were documented and were shared with the transformation team for evaluation. They also provided observations and reflections of the consultation process. The report collates common themes raised by 1704 members of the public at consultation events and reviews feedback from 1392 completed questionnaires. The consultation lasted 12 weeks, and Healthwatch Torbay used staff and volunteers over this period to gather feedback at events. It was noted that, of the population of Torbay and South Devon, fewer than 1 person in 200 of school age and older completed the questionnaire and attended the open meetings. Three quarters of these were in the 55 years and above age groups. It was also mentioned that petitions against the proposed closure of some community hospitals with their existing minor injuries unit polarised discussions, prompting media attention. The resulting high attendance at public meetings in these localities generated powerful opinions on this single topic. The report does not contain recommendations or a response from any of the organisations commented upon within it.

Would you like to look at:

General details

Report title 
The people's voice on the South Devon and Torbay consultation report
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Tuesday, 12 January, 2016
Type of report 
Consultation response
Key themes 
Building and facilities
Car parking access
Car parking charges
Continuity of care
Cost of services
Devolution of services
Information providing
Integration of services
Public involvement
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Service closure
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
South Devon and Torbay Clinical Commissioning Group Governing Body
Primary research method used 
How was the information collected? 
Consultation Responses
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Critical care
Day care
Inpatient care
Accident & emergency
Community services 
Community healthcare and nursing services
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.