The people's voice on the South Devon and Torbay consultation reportDownload (PDF 1.98MB)
Summary of report contentSouth Devon and Torbay Clinical Commissioning Group developed a consultation process regarding re-shaping Community-based Health Services and then asked Healthwatch Torbay to give focus to the voice of the public to involve them. Healthwatch Torbay was asked to collect and collate the public's opinions regarding the new model of community care ("Closer to home"), experiences, expertise and suggestions at all consultation events and from the consultation questionnaire. Alternative models and suggestions were documented and were shared with the transformation team for evaluation. They also provided observations and reflections of the consultation process. The report collates common themes raised by 1704 members of the public at consultation events and reviews feedback from 1392 completed questionnaires. The consultation lasted 12 weeks, and Healthwatch Torbay used staff and volunteers over this period to gather feedback at events. It was noted that, of the population of Torbay and South Devon, fewer than 1 person in 200 of school age and older completed the questionnaire and attended the open meetings. Three quarters of these were in the 55 years and above age groups. It was also mentioned that petitions against the proposed closure of some community hospitals with their existing minor injuries unit polarised discussions, prompting media attention. The resulting high attendance at public meetings in these localities generated powerful opinions on this single topic. The report does not contain recommendations or a response from any of the organisations commented upon within it.
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The people's voice on the South Devon and Torbay consultation report
Date of publication
Tuesday, 12 January, 2016
Type of report
Building and facilities
Car parking access
Car parking charges
Continuity of care
Cost of services
Devolution of services
Integration of services
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
South Devon and Torbay Clinical Commissioning Group Governing Body
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Community healthcare and nursing services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?