Peoples experiences of using community dentistry in Yorkshire and Humber, Leeds

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Summary of report content

Healthwatch Leeds created a survey and worked with Yorkshire and Humber Healthwatch. It was a collaboration with Healthwatch staff and volunteers from Bradford, Calderdale, Leeds, North East Lincolnshire, North Yorkshire, Wakefield and York. 334 people completed the survey. Key Findings: • Three quarters of respondents were repeat users within the year • Majority in the 19 -50 age range • Over 50% have a disability • Some accessibility issues raised for wheelchair users • Appointment frequency and length of time • 73% satisfaction rate overall.

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General details

Report title 
Peoples experiences of using community dentistry in Yorkshire and Humber, Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Sunday, 9 October, 2016
Date evidence capture began 
Thursday, 7 July, 2016
Date evidence capture finished 
Thursday, 7 July, 2016
Type of report 
Key themes 
Booking appointments
Building and facilities
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Healthwatch Yorkshire and Humberside
Primary research method used 
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details about conditions and diseases

Conditions or diseases 
Oral and dental health
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.