Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter Three of 2013/2014 (October to December 2013) . 106 comments were collected in this period. Sentiment was mainly positive and the comments related to the following areas: Care & Compassion Dignity Hygiene Nutrition & Hydration Communication Waiting for appointment Waiting at appointment Discharge Accessibility Quality & Safety Staff Attitudes Coordination of services. Recommendations were made as a result of this report and the Trust provided a responses stating they would consider the recommendations when planning future services.
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Patient Experience St Helens and Knowsley Hopsital, Q3 2013/14
Date of publication
Thursday, 30 November, 2017
Date evidence capture began
Tuesday, 1 October, 2013
Date evidence capture finished
Tuesday, 31 December, 2013
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Primary research method used
How was the information collected?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Mental health services
Mental health crisis service
Mental health recovery service
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?