Patient Experience St Helens and Knowsley Hopsital, Q3 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter Three of 2013/2014 (October to December 2013) . 106 comments were collected in this period. Sentiment was mainly positive and the comments related to the following areas: Care & Compassion Dignity Hygiene Nutrition & Hydration Communication Waiting for appointment Waiting at appointment Discharge Accessibility Quality & Safety Staff Attitudes Coordination of services. Recommendations were made as a result of this report and the Trust provided a responses stating they would consider the recommendations when planning future services.

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General details

Report title 
Patient Experience St Helens and Knowsley Hopsital, Q3 2013/14
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Tuesday, 1 October, 2013
Date evidence capture finished 
Tuesday, 31 December, 2013
Type of report 
Public opinion
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Cancer services
Inpatient care
Accident & emergency
Mental health services 
Mental health crisis service
Mental health recovery service
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.