Patient experience report 2017

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Summary of report content

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General details

Report title 
Patient experience report 2017
Local Healthwatch 
Healthwatch Ealing
Date of publication 
Monday, 27 November, 2017
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Patient experience
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1849

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments

Details of people who shared their views

Number of people who shared their views 
661
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.