Summary of report contentHealthwatch Shropshire, in partnership with Healthwatch Telford and Wrekin, undertook a two stage research project to gather patients views of the hospital discharge process for the Royal Shrewsbury Hospital. This involved speaking to 57 patients and family members across four wards and a follow up telephone questionnaire with 35 patients and family members. The work was carried out as part of Healthwatch Shropshire ongoing monitoring where at a stakeholder group meeting in 2016, patient experience of discharge was raised. The interviews at the hospital sought the patients experience of: If the discharge process had been discussed; If the process was being planned. How were patients involved in the discharge process. The telephone interview the issues discussed were: Discharge day and destination; Time and wait for discharge; Medication; Support at home. Overall the feedback showed that people were satisfied with their experience of the discharge process at the Royal Shrewsbury Hospital. However, the results also show that the process does not always work well, all the time for every patient and their family.
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Patient experience of discharge from the Royal Shrewsbury Hospital
Date of publication
Friday, 3 November, 2017
Date evidence capture began
Tuesday, 14 June, 2016
Date evidence capture finished
Friday, 24 June, 2016
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Healthwatch Telford and Wrekin
Primary research method used
How was the information collected?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Specific ethnicity if known
White and Asian
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?