Patient experience of discharge from the Royal Shrewsbury Hospital

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Summary of report content

Healthwatch Shropshire, in partnership with Healthwatch Telford and Wrekin, undertook a two stage research project to gather patients views of the hospital discharge process for the Royal Shrewsbury Hospital. This involved speaking to 57 patients and family members across four wards and a follow up telephone questionnaire with 35 patients and family members. The work was carried out as part of Healthwatch Shropshire ongoing monitoring where at a stakeholder group meeting in 2016, patient experience of discharge was raised. The interviews at the hospital sought the patients experience of: If the discharge process had been discussed; If the process was being planned. How were patients involved in the discharge process. The telephone interview the issues discussed were: Discharge day and destination; Time and wait for discharge; Medication; Support at home. Overall the feedback showed that people were satisfied with their experience of the discharge process at the Royal Shrewsbury Hospital. However, the results also show that the process does not always work well, all the time for every patient and their family.

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General details

Report title 
Patient experience of discharge from the Royal Shrewsbury Hospital
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 3 November, 2017
Date evidence capture began 
Tuesday, 14 June, 2016
Date evidence capture finished 
Friday, 24 June, 2016
Type of report 
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Healthwatch Telford and Wrekin
Primary research method used 
Structured interview
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
General surgery

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Specific ethnicity if known 
White and Asian
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.