Overview of all experience of services from July - August 2020

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Summary of report content

This report highlights the experiences of people accessing health and social care services both from Derby city and Derbyshire during the pandemic. Most people had a positive experience when accessing care services, however, some faced issues due to:

  • lack of adequate communication from the providers,
  • people being unsure about what services were available,
  • cancelled appointments,
  • lack of access to services such as dentistry,
  • lack of face-to-face appointments such as in mental health services, and
  • anxiety about infection control in the clinics.

 

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General details

Report title 
Overview of all experience of services from July - August 2020
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Quality of appointment
Staff attitudes
Healthwatch reference number 
Rep-7930

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Appointments
Dentistry
Maternity
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Adult social care
Children services
Home care / domiciliary care
Residential care home
Community services 
Community based services for people who misuse substances
Community based services for people with a learning disability
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
55
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.