Summary of report contentThis report summarises a year-long programme of engagement undertaken in 2017/18 by the five local Healthwatch in the North London Partners area. It is in three sections, summarising the local engagement on different topics, a co-design event on 7 day services and the input of a reference group of local citizens. There are individual reports for each specific topic. The North London Partners Urgent and Emergency Care Programme is focused around four broad work-streams: Integrated Urgent Care; Admissions Avoidance; Simplified Discharge; Last Phase of Life. The first of these, integrated urgent care, was the subject of a major programme of engagement in previous years, so was not included as a specific topic in the work for 2017/18. This work was done as part of a programme of engagement on the North London Partners Urgent and Emergency Care programme. North London Partners is the sustainability and transformation partnership for North London, formed of health and care organisations from the five London boroughs of Barnet, Camden, Enfield, Haringey and Islington. The five local Healthwatch in the North London area are collaborating to promote citizen engagement in the work of the partnership. This includes an extensive programme of engagement on urgent and emergency care, led by Healthwatch Camden. To support the engagement programme and to ensure that it has impact, a Citizen’s Reference Group was set up. The Reference Group brings together representatives from across Barnet, Camden, Enfield, Haringey and Islington, who have experience of using local urgent or emergency care services, including service users and carers, to offer feedback and input into the development of the North Central London (NCL) Urgent and Emergency Care programme, including having a representative sitting on the programme board. The group, who meet regularly, have commented in detail on project plans, and sought clarity on programme funding. They have raised concerns that the links between NHS and local authority partners need to be stronger. They have challenged the lack of progress in some areas. This includes challenging on the drawn out process for agreeing funding for some areas of work. They have advised on improving communication with local residents. They have sought assurance on improvements in mental health support, particularly in A&E. Mental health is covered by a different programme with the North London Partnership.
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North London Urgent Emergency Care Partnership Engagement Summary
Date of publication
Thursday, 10 May, 2018
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Saturday, 31 March, 2018
Type of report
Communication between staff and patients
Consent to care and treatment
Continuity of care
Cost of services
Devolution of services
Integration of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
If this work has been done in partnership, who is the partner?
Healthy London Partnership
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Urgent care services
Secondary care services
Acute services with overnight beds
End of life care
Community healthcare and nursing services
Urgent and emergency care services
Accident & emergency
Urgent care services
Types of disabilities
Long term condition
Types of long term conditions
Cancer in the last 5 years
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Mixed / multiple ethnic groups
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?