NHS Wheelchair Services, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton after a survey carried out gathering people’s views on NHS Wheelchair Services. This piece of work was carried out as a result of Bolton Clinical Commissioning Group revising its wheelchair eligibility criteria. There were 53 people who took part, the youngest respondent being 8 years old and the oldest being 95 years old, with the report providing results regarding people’s views on: Reasons for needing a wheelchair Types of wheelchairs being used Where people are getting their wheelchairs from What their waiting times for a wheelchair are Their experience of wheelchair maintenance/repair services Overall rating The report also contains comments which people wrote on the survey about their experiences of NHS wheelchair services and the report is concluded with some recommendations as a result of the findings. These recommendations were made to commissioners and to providers of wheelchair services which are as follows: Commissioners The mixed experiences presented in this report suggest that a review of all Greater Manchester Wheelchair services is required. Wide variations in service need to be ironed out so that all wheelchair service users receive the good or excellent standard of service that some describe. There is a case to be made for a Greater Manchester solution to wheelchair services. Such an approach would support consistency and no doubt be more economic as a result of superior buying power. To Providers of Wheelchair Services Wheelchair eligibility criteria and wheelchair services need to take a person centred approach reflecting the many variations in people’s conditions and lives. A truly asset based approach is required by all people working in these services in order to support disabled people’s rights and aspirations fully. No response was provided by the providers

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General details

Report title 
NHS Wheelchair Services, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Sunday, 24 September, 2017
Type of report 
Report
Key themes 
Access
Information providing
Public involvement
Quality of care
Healthwatch reference number 
Rep-1650

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details about conditions and diseases

Types of disabilities 
Mobility

Details of people who shared their views

Number of people who shared their views 
53
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.