NHS Dentistry in North Yorkshire: a review of public feedback 2020-21

Download (PDF 7.39MB)

Summary of report content

Healthwatch North Yorkshire undertook an analysis of the themes in feedback they’d received about dentistry during the period 15 May 2020 to 14 May 2021.  During this period they received 176 pieces of feedback.  They also contacted all the dental practices that are listed on NHS Choices.

  • There are only 77 NHS dental practices in the area.
  • It isn’t clear which practices listed on NHS Choices are providing NHS treatment.
  • Over seven in ten people wanted help finding a dental practice that provided NHS care
  • Only two practices would take on new adult patients for NHS treatment
  • Waiting lists for NHS dentistry can be as long as three years
  • The cost of private treatment is too expensive for those who can’t access NHS dentistry and as a result they can’t get treatment
  • Feedback about NHS dentistry is overwhelmingly negative
  • Waiting times for regular appointments have been exacerbated by the pandemic when practices had to close.

The report contains six recommendations about improving access to NHS dentistry.

Would you like to look at:

General details

Report title 
NHS Dentistry in North Yorkshire: a review of public feedback 2020-21
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Thursday, 12 August, 2021
Date evidence capture began 
Friday, 15 May, 2020
Date evidence capture finished 
Friday, 14 May, 2021
Key themes 
Cost of services
Information providing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.